Returns & Refund Policy
We want you to be completely satisfied with your purchase. If something isn't quite right, please review the following return terms and conditions.
1. Return Eligibility
- Return Window: Items may be returned within 7 days of delivery.
- Product Condition: Returned items must be unopened, unused, and in their original packaging.
- Proof of Purchase: A valid receipt or order confirmation is required to complete any return.
2. Non-Returnable Items
The following items are final sale and cannot be returned:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., hygiene or beauty products)
- Clearance or discounted items
3. Damaged or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right. In these cases:
- Return shipping will be covered by us.
- A replacement, exchange, or full refund will be issued depending on the situation.
4. Exchanges
We do not offer direct product exchanges at this time. If you'd like a different item, please return your original item (if eligible) and place a new order.
5. Contact Us
For questions about your return, or to initiate a return request, please contact:
KJA Ventures Ltd.
📞 250-793-3053
📧 kjashoponline@gmail.com
📍 9312 100 St, Fort St. John, BC V1J 3X4, Canada